01
Sales & Marketing
Leads, HubSpot/custom CRM, quotes, follow-up reminders, and campaign reports.
- HubSpot
- Custom CRM
- Lark
- n8n
Use cases
AI & Automation use cases for Vietnamese SMEs
Each use case starts from real operating work, uses a stack the business can maintain, and ships a workflow small enough for the team to adopt.
By function
By function
02
Operations
Repeated tasks, owners, reminders, status tracking, and less duplicate entry.
- Lark
- n8n
- Microsoft 365
- Google Sheets
03
Finance & reporting
Order checks, receivables, invoices, and daily owner dashboards.
- Google Sheets
- Microsoft 365
- n8n
- PayPal
04
CRM & customer care
One queue for inboxes, orders, appointments, tickets, and follow-up.
- Zalo
- Lark
- n8n
- OpenAI
05
AI agents for teams
Context-aware agents for lookup, response drafting, and permissioned tasks.
- OpenAI
- OpenClaw
- Hermes
- Lark
06
System integration
Connect POS, Excel, Lark, Shopify, PayPal, Zalo, CRM, and existing tools.
- Lark
- Shopify
- PayPal
- Microsoft 365
By business type
By business type
07
Retail / POS
Orders, inventory, invoices, revenue reports, and data mismatch alerts.
- POS
- Google Sheets
- Zalo
- n8n
08
Online sellers
Inbox, orders, shipping, payment reconciliation, and customer reminders.
- Shopify
- PayPal
- Zalo
- Google Sheets
09
Agencies / services
Customer pipelines, briefs, quotes, task handoff, and progress reports.
- Lark
- Microsoft 365
- SharePoint
- OpenAI
10
Education providers
Inquiry forms, schedules, learners, payment reminders, and enrollment reports.
- Google Sheets
- Zalo
- Lark
- n8n
11
Finance / internal accounting
Data from multiple files, approval rules, documents, and management reports.
- Microsoft 365
- SharePoint
- Google Sheets
- n8n
12
Light logistics / production
Orders, processing status, inventory, delivery, and operating bottlenecks.
- Google Sheets
- Lark
- n8n
- Management dashboard
Workflow audit
Start with one workflow that is costing too much time.
Send OPERCEL a short description of orders, reporting, receivables, customer follow-up, or repeated data entry. The first response will focus on a small, clear automation plan that can be validated against real work.
AI & Automation are not only for large enterprises.